Cash woes? A personal loan to the rescue!

Standard Chartered Personal Loan Customer Care

Standard Chartered Bank offers personal loan products with competitive interest rates and flexible tenures. To address queries and complaints of the customers related to the banking products, the bank has a Client Care Centre that is accessible 24/7.

Here’s all the information about the customer support division of the bank and how you can reach it:

Customer Care

Client Centre Hotline (24/7)
  • 1300 888 888 (local)
  • 603 7711 8888 (overseas)

Customer Care Email

Email Address: [email protected]

Website: www.sc.com/my/

Standard Chartered Postal Address

Standard Chartered Bank Malaysia Berhad

Level 16

Menara Standard Chartered

No. 30, Jalan Sultan Ismail

50250 Kuala Lumpur

Telephone: +60 3 2117 7777

Standard Chartered Branches Contact Details

Region/Branch Contact Number
Kota Kinabalu 1300 88 88 88
Sibu 1300 88 88 88
Saadiq Cheras 03 7711 8888
Sandakan 1300 88 88 88
Tawau 1300 88 88 88
Bintulu 1300 88 88 88
Kuching 1300 88 88 88
Miri 1300 88 88 88
Saadiq Shah Alam 03 7711 8888
Saadiq Bangsar 03 7711 8888
Kepong 03 7711 8888
Kota Damansara 03 7711 8888
Kuantan 1300 88 88 88
Taman Melaka Raya 1300 88 88 88
Penang 1300 88 88 88
Petaling Jaya 03 7711 8888
Bandar Puteri Puchong 03 7711 8888
Seremban 1300 88 88 88
Subang Jaya 03 7711 8888
Taiping 1300 88 88 88
Saadiq Taman Tun Dr Ismail 03 7711 8888
Alor Setar 1300 88 88 88
Miri 1300 88 88 88
Batu Pahat 1300 88 88 88
Seberang Prai 1300 88 88 88
Johor Bahru 1300 88 88 88
Taman Molek 1300 88 88 88
Kajang 03 7711 8888
Klang 03 7711 8888
Jalan Sultan Ismail 03 7711 8888
Petaling Jaya - Damansara Utama 03 7711 8888
Ipoh 1300 88 88 88
Publika 03 7711 8888

Banking Hours

  • Monday to Friday: 9:15 a.m. to 3:45 p.m. (Counter services)
  • Monday to Thursday: 9:15 a.m. to 5:00 p.m. (Other services)
  • Friday: 9:15 a.m. to 4:00 p.m. (Other services)

Standard Chartered Bank Customer Waiting Duration

Branch Counter Service Up to 10 minutes waiting time
At-counter Response Time (If follow-up is required) Up to 3 working days from the first visit
Acknowledgement Period for an Email (General enquiry) Maximum of 24 working hours
Response Period for an Email (General enquiry) Up to 3 working days from the date of receipt of an enquiry
Acknowledgement Period for an Email (Complaint) Up to 24 hours on a working day
Response Period for an Email (Complaint) From 14 to 30 calendar days from the date of receipt of a complaint (Depending on the complexity of a complaint)

Redress and Grievance

To register your complaints regarding the personal loan products, you can contact the following channels:

For complaints

  • Fill the Complaints Form available on www.sc.com/my
  • Telephone: 1 300 888 888 or (603) 7711 8888
  • Email Address: [email protected]

If you are not fully satisfied by the complaint resolution provided, you can reach out to ‘Head, Client Experience’ via email.

Email Address: [email protected]

For further escalation

  • Write to Bank Negara Malaysia LINK or TELELINK at:

Block D, Bank Negara Malaysia

Jalan Dato’Onn

50480 Kuala Lumpur

Telephone: 1 300 88 5465

Fax: (603) 21741515

Email Address: [email protected]

  • Ombudsman for Financial Services (OFS)

Chief Executive Officer

Ombudsman for Financial Services

Level 14, Main Block

Menara Takaful Malaysia

No. 4, Jalan Sultan Sulaiman

50000 Kuala Lumpur

Website: www.ofs.org.my

Telephone: 03-22722811

Fax: 03-22721577

Email Address: [email protected]

Operating Hours: Monday to Friday: 8:30 a.m. to 5:30 p.m.

  • For complaints about rescheduling or reconstructing a loan/financing: Agensi Kaunseling dan Pengurusan Kredit (AKPK)

    AKPK (Headquarters) 

    Level 8, Maju Junction Mall

    1001 Jalan Sultan Ismail

    50250 Kuala Lumpur

    Telephone: 603-2616 7766

    Fax: 603-2616 7601

    Website: www.akpk.org.my

Customer Service Forms Available on Standard Chartered Website

  • Complaints and Compliments Form

You can contact the bank representatives through these networks to resolve your doubts regarding the banking products. You can also provide any feedback via these channels. Keep all your product-related information handy while taking to a bank officials to get a quicker response.

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