Multiple banks. Different interest rates. Call it a "conflict of interest".
  • Standard Chartered Personal Loan Customer Care

    Standard Chartered Bank offers personal loan products with competitive interest rates and flexible tenures. To address queries and complaints of the customers related to the banking products, the bank has a Client Care Centre that is accessible 24/7.

    Here’s all the information about the customer support division of the bank and how you can reach it:

    Customer Care

    Client Centre Hotline (24/7)
    • 1300 888 888 (local)
    • 603 7711 8888 (overseas)

    Customer Care Email

    Email Address: Malaysia.Feedback@sc.com

    Website: www.sc.com/my/

    Standard Chartered Postal Address

    Standard Chartered Bank Malaysia Berhad

    Level 16

    Menara Standard Chartered

    No. 30, Jalan Sultan Ismail

    50250 Kuala Lumpur

    Telephone: +60 3 2117 7777

    Standard Chartered Branches Contact Details

    Region/Branch Contact Number
    Kota Kinabalu 1300 88 88 88
    Sibu 1300 88 88 88
    Saadiq Cheras 03 7711 8888
    Sandakan 1300 88 88 88
    Tawau 1300 88 88 88
    Bintulu 1300 88 88 88
    Kuching 1300 88 88 88
    Miri 1300 88 88 88
    Saadiq Shah Alam 03 7711 8888
    Saadiq Bangsar 03 7711 8888
    Kepong 03 7711 8888
    Kota Damansara 03 7711 8888
    Kuantan 1300 88 88 88
    Taman Melaka Raya 1300 88 88 88
    Penang 1300 88 88 88
    Petaling Jaya 03 7711 8888
    Bandar Puteri Puchong 03 7711 8888
    Seremban 1300 88 88 88
    Subang Jaya 03 7711 8888
    Taiping 1300 88 88 88
    Saadiq Taman Tun Dr Ismail 03 7711 8888
    Alor Setar 1300 88 88 88
    Miri 1300 88 88 88
    Batu Pahat 1300 88 88 88
    Seberang Prai 1300 88 88 88
    Johor Bahru 1300 88 88 88
    Taman Molek 1300 88 88 88
    Kajang 03 7711 8888
    Klang 03 7711 8888
    Jalan Sultan Ismail 03 7711 8888
    Petaling Jaya - Damansara Utama 03 7711 8888
    Ipoh 1300 88 88 88
    Publika 03 7711 8888

    Banking Hours

    • Monday to Friday: 9:15 a.m. to 3:45 p.m. (Counter services)
    • Monday to Thursday: 9:15 a.m. to 5:00 p.m. (Other services)
    • Friday: 9:15 a.m. to 4:00 p.m. (Other services)

    Standard Chartered Bank Customer Waiting Duration

    Branch Counter Service Up to 10 minutes waiting time
    At-counter Response Time (If follow-up is required) Up to 3 working days from the first visit
    Acknowledgement Period for an Email (General enquiry) Maximum of 24 working hours
    Response Period for an Email (General enquiry) Up to 3 working days from the date of receipt of an enquiry
    Acknowledgement Period for an Email (Complaint) Up to 24 hours on a working day
    Response Period for an Email (Complaint) From 14 to 30 calendar days from the date of receipt of a complaint (Depending on the complexity of a complaint)

    Redress and Grievance

    To register your complaints regarding the personal loan products, you can contact the following channels:

    For complaints

    • Fill the Complaints Form available on www.sc.com/my
    • Telephone: 1 300 888 888 or (603) 7711 8888
    • Email Address: Malaysia.Feedback@sc.com

    If you are not fully satisfied by the complaint resolution provided, you can reach out to ‘Head, Client Experience’ via email.

    Email Address: ComplaintResolution.Malaysia@sc.com

    For further escalation

    • Write to Bank Negara Malaysia LINK or TELELINK at:

    Block D, Bank Negara Malaysia

    Jalan Dato’Onn

    50480 Kuala Lumpur

    Telephone: 1 300 88 5465

    Fax: (603) 21741515

    Email Address: bnmtelelink@bnm.gov.my

    • Ombudsman for Financial Services (OFS)

    Chief Executive Officer

    Ombudsman for Financial Services

    Level 14, Main Block

    Menara Takaful Malaysia

    No. 4, Jalan Sultan Sulaiman

    50000 Kuala Lumpur

    Website: www.ofs.org.my

    Telephone: 03-22722811

    Fax: 03-22721577

    Email Address: enquiry@ofs.org.my

    Operating Hours: Monday to Friday: 8:30 a.m. to 5:30 p.m.

    • For complaints about rescheduling or reconstructing a loan/financing: Agensi Kaunseling dan Pengurusan Kredit (AKPK)

      AKPK (Headquarters) 

      Level 8, Maju Junction Mall

      1001 Jalan Sultan Ismail

      50250 Kuala Lumpur

      Telephone: 603-2616 7766

      Fax: 603-2616 7601

      Website: www.akpk.org.my

    Customer Service Forms Available on Standard Chartered Website

    • Complaints and Compliments Form

    You can contact the bank representatives through these networks to resolve your doubts regarding the banking products. You can also provide any feedback via these channels. Keep all your product-related information handy while taking to a bank officials to get a quicker response.

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