Cash woes? A personal loan to the rescue!

UOB Personal Loan Customer Care

UOB’s personal loan plan comes with a hassle-free application process. However, if you come across any doubts while applying for a personal loan facility, you can contact to the bank’s customer support centre. Read further to know more about the customer care services and how can you reach them.

Customer Care Number

Telephone
  • (6) 03-2783 2369
  • (6) 03-2783 2370
(Monday to Thursday: 8:45 a.m. to 5:45 p.m. and Friday: 8:45 a.m. to 4:45 p.m.)
24-hour UOB Call Centres:
  • Kuala Lumpur
  • Penang
  • Johor Bahru
  • Kuching
  • Kota Kinabalu
  • +6 03-26128 121
  • +6 04-2401 121
  • +6 07-2881 121
  • +6 082-287 121
  • +6 088-477 121

Customer Care Email

Email Address: uobcustomerservice@uob.com.my

Website: www.uob.com.my/

UOB Head Office Postal Address

Menara UOB

Jalan Raja Laut

Peti Surat 11212

50738 Kuala Lumpur

UOB Branches Contact Details

Region/Branch Telephone Number
Johor:
  • City Square
  • Kulai
  • Kluang
  • Batu Pahat
  • Taman Ponderosa
  • Jalan Bakri, Muar
 
  • (6) 07-219 6300
  • (6) 07-663 1232/663 1342
  • (6) 07-772 1967/772 5968
  • (6) 07-432 8999
  • (6) 07-360 6800
  • (6) 06-955 5881
Kedah:
  • Alor Setar
  • Sungai Petani
 
  • (6) 04-732 1366
  • (6) 04-442 8828
Kelantan:
  • Kota Bharu
 
  • (6) 09-748 2699/09-748 3066
Kuala Lumpur:
  • Medan Pasar
  • Kuala Lumpur Main
  • Jalan Pudu
  • Jalan Imbi
  • Bangsar
  • Kepong
 
  • (6) 03-2772 8000
  • (6) 03-2692 4511
  • (6) 03-9222 9022
  • (6) 03-2143 5722
  • (6) 03-2283 9888
  • (6) 03-6286 6888
Malacca:
  • Plaza Mahkota
  • Malim
 
  • (6) 06-283 8840/283 8841
  • (6) 06-336 4336
Negeri Sembilan
  • Seremban
 
  • (6) 06-762 5651 / 762 5652
Pahang:
  • Bentong
  • Raub
  • Kuantan
 
  • (6) 09-222 1600 / 222 1778
  • (6) 09-355 1187 / 355 3766
  • (6) 09-514 4155/516 1844/516 4755
Penang:
  • Bukit Mertajam
  • Butterworth
  • Lebuh Bishop
  • Jalan Kelawei
 
  • (6) 04-548 8288
  • (6) 04-314 8000
  • (6) 04-258 8000
  • (6) 04-2228799
Perak:
  • Ipoh
 
  • (6) 05-254 0008/254 3030
Sabah:
  • Kota Kinabalu
  • Sandakan
  • Tuaran
 
  • (6) 088-526 000
  • (6) 089-212 028 / 217 833
  • (6) 088-788 567
Sarawak:
  • Kuching
  • Bintulu
  • Miri
  • Sibu
 
  • (6) 082-421 291
  • (6) 086-312 232
  • (6) 085-433 322
  • (6) 084-216 089
Selangor:
  • Ampang
  • Cheras
  • Damansara Uptown
  • Puchong
  • Klang
  • Shah Alam
  • Kota Damansara
  • Jalan Tengah
  • Jalan Othman, Petaling Jaya
  • Ijok
  • USJ Taipan
 
  • (6) 03 - 4264 0288
  • (6) 03 - 9106 2788
  • (6) 03-7724 3888
  • (6) 03-8076 8989
  • (6) 03-3361 2000
  • (6) 03-5891 6213
  • (6) 03-6140 9881
  • (6) 03-7956 9057
  • (6) 03-7788 3333
  • (6) 03-6038 8287/8295/8297
  • (6) 03-5565 2000
Terengganu:
  • Kuala Terengganu
  • (6) 09-622 1644 / 622 7912

UOB Working Hours

  • Monday to Friday: 9:30 a.m. to 4:00 p.m.
  • For Kuala Terengganu and Kelantan branches:

    Sunday to Thursday: 9:30 a.m. to 4:00 p.m.

UOB Customer Waiting Duration

At Bank’s Branch Counter Service Up to 10 minutes waiting time
Loan Product Application Turnaround Time Up to 5 working days (if there is no complexity)
At-counter Response Period (If follow-up is required) Up to 3 working days from the date of the first visit
Acknowledgement Period for an Email (General enquiry) Maximum of 24 working hours
Response Period for an Email (General enquiry) Up to 3 working days from the date of receipt of an enquiry (if the enquiry is not complex)
Acknowledgement Period for an Email (Complaint) Up to 24 hours on a working day
Response Period for an Email (Complaint) Up to 14 calendar days from the date of receipt

Redress and Grievance

To file a complaint related to a personal loan product or service offered by the bank, you can take help of the following departments:

For complaints

Contact a customer service officer via following channels:

  • Telephone:

Kuala Lumpur: +6 03-26128 121

Penang: +6 04-2401 121

Johor Bahru: +6 07-2881 121

Kuching: +6 082-287 121

Kota Kinabalu: +6 088-477 121

  • Email Address: uobcustomerservice@uob.com.my
  • Write to:

Head of Department

Call Centre

P. O. Box 11212

50738 Kuala Lumpur

For further escalation

  • Fill in the customer feedback form available on the official website of the bank and mail it on the above address.

Head of Department

Customer Advocacy and Service Quality (CASQ)

P. O. Box 11212

50738 Kuala Lumpur

Fax: 03-2694 8562

Email Address: casqccm@uob.com.my

  • Bank Negara Malaysia (BNM)

BNMLINK Customer Service Center

Ground Floor D Block

Jalan Dato'Onn

50480 Kuala Lumpur

Telephone: 1300-88-5465 / Fax: 603-21741515

Website: www.bnm.gov.my

Email Address: bnmtelelink@bnm.gov.my

  • Ombudsman for Financial Services

Level 14 Main Block

Menara Takaful Malaysia

No 4, Jalan Sultan Sulaiman

50000 Kuala Lumpur.

Telephone: 603-22722811 / Fax: 603-22721577

Website: www.ofs.org.my

Email Address: enquiry@ofs.org.my

  • The Association of Banks in Malaysia

34th Floor, UBN Tower

10 Jalan P Ramlee

50250 Kuala Lumpur

Toll Free: 1-300-88-9980

Telephone: 603-20788041

Fax: 603-20788004

Website: www.abm.org.my

Email Address: banks@abm.org.my

Make use of the above given networks for your queries and complaints related to the bank’s personal loan products. As UOB has a 24-hour call centre, do not hold back your doubts and reach out to the bank representatives any time of the day.

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