• UOB Personal Loan Customer Care

    UOB’s personal loan plan comes with a hassle-free application process. However, if you come across any doubts while applying for a personal loan facility, you can contact to the bank’s customer support centre. Read further to know more about the customer care services and how can you reach them.

    Customer Care Number

    Telephone
    • (6) 03-2783 2369
    • (6) 03-2783 2370
    (Monday to Thursday: 8:45 a.m. to 5:45 p.m. and Friday: 8:45 a.m. to 4:45 p.m.)
    24-hour UOB Call Centres:
    • Kuala Lumpur
    • Penang
    • Johor Bahru
    • Kuching
    • Kota Kinabalu
    • +6 03-26128 121
    • +6 04-2401 121
    • +6 07-2881 121
    • +6 082-287 121
    • +6 088-477 121

    Customer Care Email

    Email Address: uobcustomerservice@uob.com.my

    Website: www.uob.com.my/

    UOB Head Office Postal Address

    Menara UOB

    Jalan Raja Laut

    Peti Surat 11212

    50738 Kuala Lumpur

    UOB Branches Contact Details

    Region/Branch Telephone Number
    Johor:
    • City Square
    • Kulai
    • Kluang
    • Batu Pahat
    • Taman Ponderosa
    • Jalan Bakri, Muar
     
    • (6) 07-219 6300
    • (6) 07-663 1232/663 1342
    • (6) 07-772 1967/772 5968
    • (6) 07-432 8999
    • (6) 07-360 6800
    • (6) 06-955 5881
    Kedah:
    • Alor Setar
    • Sungai Petani
     
    • (6) 04-732 1366
    • (6) 04-442 8828
    Kelantan:
    • Kota Bharu
     
    • (6) 09-748 2699/09-748 3066
    Kuala Lumpur:
    • Medan Pasar
    • Kuala Lumpur Main
    • Jalan Pudu
    • Jalan Imbi
    • Bangsar
    • Kepong
     
    • (6) 03-2772 8000
    • (6) 03-2692 4511
    • (6) 03-9222 9022
    • (6) 03-2143 5722
    • (6) 03-2283 9888
    • (6) 03-6286 6888
    Malacca:
    • Plaza Mahkota
    • Malim
     
    • (6) 06-283 8840/283 8841
    • (6) 06-336 4336
    Negeri Sembilan
    • Seremban
     
    • (6) 06-762 5651 / 762 5652
    Pahang:
    • Bentong
    • Raub
    • Kuantan
     
    • (6) 09-222 1600 / 222 1778
    • (6) 09-355 1187 / 355 3766
    • (6) 09-514 4155/516 1844/516 4755
    Penang:
    • Bukit Mertajam
    • Butterworth
    • Lebuh Bishop
    • Jalan Kelawei
     
    • (6) 04-548 8288
    • (6) 04-314 8000
    • (6) 04-258 8000
    • (6) 04-2228799
    Perak:
    • Ipoh
     
    • (6) 05-254 0008/254 3030
    Sabah:
    • Kota Kinabalu
    • Sandakan
    • Tuaran
     
    • (6) 088-526 000
    • (6) 089-212 028 / 217 833
    • (6) 088-788 567
    Sarawak:
    • Kuching
    • Bintulu
    • Miri
    • Sibu
     
    • (6) 082-421 291
    • (6) 086-312 232
    • (6) 085-433 322
    • (6) 084-216 089
    Selangor:
    • Ampang
    • Cheras
    • Damansara Uptown
    • Puchong
    • Klang
    • Shah Alam
    • Kota Damansara
    • Jalan Tengah
    • Jalan Othman, Petaling Jaya
    • Ijok
    • USJ Taipan
     
    • (6) 03 - 4264 0288
    • (6) 03 - 9106 2788
    • (6) 03-7724 3888
    • (6) 03-8076 8989
    • (6) 03-3361 2000
    • (6) 03-5891 6213
    • (6) 03-6140 9881
    • (6) 03-7956 9057
    • (6) 03-7788 3333
    • (6) 03-6038 8287/8295/8297
    • (6) 03-5565 2000
    Terengganu:
    • Kuala Terengganu
    • (6) 09-622 1644 / 622 7912

    UOB Working Hours

    • Monday to Friday: 9:30 a.m. to 4:00 p.m.
    • For Kuala Terengganu and Kelantan branches:

      Sunday to Thursday: 9:30 a.m. to 4:00 p.m.

    UOB Customer Waiting Duration

    At Bank’s Branch Counter Service Up to 10 minutes waiting time
    Loan Product Application Turnaround Time Up to 5 working days (if there is no complexity)
    At-counter Response Period (If follow-up is required) Up to 3 working days from the date of the first visit
    Acknowledgement Period for an Email (General enquiry) Maximum of 24 working hours
    Response Period for an Email (General enquiry) Up to 3 working days from the date of receipt of an enquiry (if the enquiry is not complex)
    Acknowledgement Period for an Email (Complaint) Up to 24 hours on a working day
    Response Period for an Email (Complaint) Up to 14 calendar days from the date of receipt

    Redress and Grievance

    To file a complaint related to a personal loan product or service offered by the bank, you can take help of the following departments:

    For complaints

    Contact a customer service officer via following channels:

    • Telephone:

    Kuala Lumpur: +6 03-26128 121

    Penang: +6 04-2401 121

    Johor Bahru: +6 07-2881 121

    Kuching: +6 082-287 121

    Kota Kinabalu: +6 088-477 121

    • Email Address: uobcustomerservice@uob.com.my
    • Write to:

    Head of Department

    Call Centre

    P. O. Box 11212

    50738 Kuala Lumpur

    For further escalation

    • Fill in the customer feedback form available on the official website of the bank and mail it on the above address.

    Head of Department

    Customer Advocacy and Service Quality (CASQ)

    P. O. Box 11212

    50738 Kuala Lumpur

    Fax: 03-2694 8562

    Email Address: casqccm@uob.com.my

    • Bank Negara Malaysia (BNM)

    BNMLINK Customer Service Center

    Ground Floor D Block

    Jalan Dato'Onn

    50480 Kuala Lumpur

    Telephone: 1300-88-5465 / Fax: 603-21741515

    Website: www.bnm.gov.my

    Email Address: bnmtelelink@bnm.gov.my

    • Ombudsman for Financial Services

    Level 14 Main Block

    Menara Takaful Malaysia

    No 4, Jalan Sultan Sulaiman

    50000 Kuala Lumpur.

    Telephone: 603-22722811 / Fax: 603-22721577

    Website: www.ofs.org.my

    Email Address: enquiry@ofs.org.my

    • The Association of Banks in Malaysia

    34th Floor, UBN Tower

    10 Jalan P Ramlee

    50250 Kuala Lumpur

    Toll Free: 1-300-88-9980

    Telephone: 603-20788041

    Fax: 603-20788004

    Website: www.abm.org.my

    Email Address: banks@abm.org.my

    Make use of the above given networks for your queries and complaints related to the bank’s personal loan products. As UOB has a 24-hour call centre, do not hold back your doubts and reach out to the bank representatives any time of the day.

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